The late, great Bill Campbell passed away this week, and there is no shortage of encomia from the technorati about him. He was the greatest coach in Silicon Valley, and the list of leaders that have paid tributes is appropriately star-studded. Some of the most successful people in the business world have benefitted from his wise counsel and friendship. It’s not hard to find stories of some pearl of advice that Bill gave to change the direction of a company, or even a life. I’d like to share a story that’s different, though no less illustrative of his greatness, because it’s a story of what happens when you don’t listen to Bill Campbell.
Back when Linden Lab was one of the most hyped companies in the world, in the interregnum between Google and Facebook, we had typical growing pains that were no less painful for being typical. Through the extraordinary pleading of one of our board members, we had the good fortune to receive some time from Bill Campbell. It was a tough time to get his time. He’d recently found out that his close friend was suffering from a terminal disease, and he knew that supporting his friend and his friend’s family would soon becoming an all-consuming task. He could not agree to a team-wide mentoring relationship. But even in the face of this tragedy and his many other commitments, he agreed to spend some one-on-one time with our CEO in several sessions, and just one round of discussions through the rest of the exec team.
I was very excited when my turn came, having known not only of The Coach’s legendary reputation, but having heard and seen his sharp advice to our CEO implemented on a few occasions in our company already. We sat down in a fishbowl conference room, centrally located on the company’s main floor, with a view out across the desks on an otherwise normal day. As I began responding to his initial questions about my background and context, I saw his attention drawn sharply away to the window.
In just a few seconds of observation, he saw something he didn’t like outside the conference room. “Do you see that?” he asked me. Yes I did, I responded, I knew exactly what he was talking about. “What’s it about?” he probed. I gave my best explanation, no doubt biased, certainly incomplete, filled with my caveats and allowances for things that I perhaps did not understand completely. “Nonsense,” he said, “Your job is to take care of that situation. Do you think this company is going to make or break on the new markets you’re after, on the business deals you’re trying to swing? No. You are here for that, no one else on the team is going to do it. Fix it. That is your most important job.”
I’m sorry I’m being vague about the details of the problem that Bill saw. The details don’t matter in this particular telling of the story. What matters is how quickly Bill could see a critical problem in barely more than a glance, how few questions he had to ask to understand the nature of the problem, how firmly he could direct action where it was needed, how incisively he could assess character and roles on a team. That he could do all this in seconds was simply stunning.
The sad, though hopefully instructive, remainder of the story is how poorly I executed on his insight. Fixing the problem immediately would require an extreme action that would disrupt the company in a sudden and unwelcome manner. I thought that the safer course of action was to confine the problem to a tight but explosive space, allowing it to self-destruct in a formidable container, like a bomb going off under a fortified blast dome. In retrospect, of course this was the wrong choice. The problem lingered longer than it should have, was not completely isolated or contained, and rather than have an explosion in the air that the winds could blow away, I had poison in the ground that was now part and parcel with the soil on which the company was built.
I wish we’d had more time than we got with Bill, I don’t think I would have handled things the same way with just a little bit more counsel. It was not the difference in our company’s success or failure, but it was the best advice for the moment and for the team in place. The lesson, I suppose, if there must be a lesson here, is that when you are fortunate enough to access the wisdom of the great, act on it decisively before it’s too late.